Service Policy
Warranty policy
Warranty period
QC guarantees to the original distributor buyer that the product has no obvious defects in craftsmanship and materials.
The warranty period starts from the date of purchase by the end user from the dealer.
-For glass solar panels, the warranty period is 10 years.
-For flexible solar panels, the warranty period is 1 year.
-For portable solar panels, the warranty period is 1 year.
-For portable power stations and their accessories,1 year warranty service is provided.
-The warranty period starts from the date of product sales or delivery plus 60 days, whichever comes first.
Gift products do not come with warranty. The warranty period may vary by country/region, depending on local laws and regulations.
Warranty Statement
After the customer provides any valid proof of purchase and information, obvious defects in the materials and craftsmanship of the product will be compensated, including but not limited to:
-Order numbers purchased through the dealer's official store.
-Sales invoices or order confirmation emails that clearly display product descriptions, prices, and sales channels.
Note: Limited warranty is only applicable to the country/region of purchase. Once the item is brought or transported to another country, the warranty will expire.
Return and Exchange Policy
Returns and exchanges
Within 30 days from the date of purchase, if the product experiences performance failures including DOA (Dead on Arrival), and after confirmation by the seller or QC service, the end user can contact the seller for a refund or exchange request. Distributors are responsible for providing refund and exchange services to their customers.
Distributors should send a claim email to the QC service center as required, including the model number, serial number, proof of purchase, and other information regarding QC's credit notes, repairs, or other solutions.
Maintenance
When there is a performance failure of the product, after confirmation by the seller or QC service, the end user can contact the seller to apply for product repair.
When the product is within the warranty period, QC will bear the repair and transportation costs.
After receiving the product, the service station will repair it in approximately 7 working days based on the quantity of products and material supply.
In general, for returns of less than 15 items, the repair time will be within 7 working days.
The return quantity is between 15 and 30 pieces, and the repair time will be around 10 working days. If there are more than 30 items, the repair time will be notified separately.
Refund
The 30 day refund guarantee is only applicable to purchasing agents.
During the warranty period
Within 30 days from the date of purchase, if there is a performance failure of the product, after confirmation by the seller or QC service, the end user can contact the seller to apply for repair services.
Distributors are responsible for providing services to their customers during the warranty period.
Distributors should send a claim email to the QC service department as required, including the model number, serial number, purchase voucher, and other information regarding the service parts or other support provided by QC.
QC provides free repair parts and technical support to dealers during the warranty period.
Exceeding the warranty period
In the following situations, users are required to pay maintenance fees:
-Misuse, abuse, accidental damage, or damage caused by force majeure (such as lightning strikes, tornadoes, hurricanes, etc.);
-Unauthorized modification, repair, disassembly, or failure to follow official instructions or manuals;
-Purchase from unauthorized dealers;
-For special purposes other than normal use;
-Product loss, theft or full refund;
-Any defects or damages caused by exposure to overheating, undercooling, liquids, or other external factors;
-Invalid purchase voucher;
-The warranty period has expired;
-The model on the warranty certificate does not match the actual product;
-Unauthorized alteration of warranty certificates;
-The product wears out over time.